Effective Date: 15/02/2026
At Mirkado Market, we are committed to building a safe, reliable, and trustworthy marketplace for buyers and vendors. This Refund Policy explains how refunds are requested, reviewed, and processed to ensure fairness and transparency for all parties.
By purchasing on Mirkado Market, you agree to the terms outlined below.
Mirkado Market connects independent vendors with buyers through a structured digital platform. While vendors are responsible for fulfilling orders, Mirkado provides a dispute and refund system to protect both buyers and vendors and maintain trust across the platform.
Refund eligibility depends on the nature of the issue, the condition of the product, and compliance with the procedures described in this policy.
Buyers may request a refund under the following circumstances:
Item Not Received
If your order is not delivered within the estimated timeframe and delivery cannot be confirmed.
Significant Difference from Description
If the item differs materially from the product listing, including incorrect specifications, missing components, or unexpected defects.
Damaged or Defective Item
If the item arrives damaged or defective and the issue is reported promptly.
Unauthorized Transaction
If a purchase was made without your knowledge or consent, subject to verification.
To ensure timely resolution, refund requests should be submitted within:
48 hours of delivery confirmation for damaged or incorrect items
7 days from the expected delivery date for items not received
Requests submitted outside these windows may not qualify unless exceptional circumstances exist.
Log in to your Mirkado account
Navigate to Order History
Select the relevant order
Submit a refund request with supporting evidence, such as:
Photos or videos of the product
Delivery receipts or tracking information
Written explanation of the issue
Providing clear documentation helps ensure faster processing.
Once a refund request is submitted:
The vendor will be notified and invited to respond
Mirkado support will review the case neutrally
Additional information may be requested from either party
A decision will be issued within a reasonable timeframe
Mirkado reserves the right to make a final determination based on evidence.
When a return is required:
Items must be in original condition with packaging intact
Items must not show signs of misuse
Shipping responsibility depends on the cause of the refund:
Vendor’s fault: vendor covers return shipping
Buyer-initiated or “changed mind” requests: buyer may cover return shipping
Certain items are not eligible for refunds, including:
Perishable goods
Customized or personalized items
Digital products once delivered
Products marked as final sale
Vendors must clearly communicate non-refundable items in product listings.
Approved refunds are processed through the original payment method used at checkout, including mobile money or authorized payment providers. Processing times may vary depending on the financial institution.
Mirkado Market has zero tolerance for fraudulent claims or misuse of the refund system. Accounts engaging in abuse may be suspended or permanently removed.
Vendors must:
Provide accurate product descriptions
Fulfill orders within agreed timelines
Respond promptly to refund or dispute requests
Non-compliance may result in account penalties, including temporary suspension or removal from the platform.
Mirkado reserves the right to:
Deny requests that do not meet policy criteria
Request additional documentation
Update policies as needed to maintain fairness
All decisions made by Mirkado after review are final.
For assistance with refunds or disputes, contact:
Mirkado Market
Headquartered in Ghana
Email: support@mirkado.com
Phone: +233 202 070 905
